Like in any field, there are businesses that try to get the most out of their customers by doing less than mediocre jobs. The professional carpet cleaning field is no different; there are carpet cleaning businesses out there that will use dirty tricks to suck the money out of the consumers. Most of these con-artist carpet cleaners aren’t even certified professionals.
Look out for the bait-and-switch: a technique in which the customer is quoted a suspiciously low price, but when the job is done, the customer is charged more. If the price sounds too good to be true, it probably is. Additionally, you may be promised certified professionals to clean your home, but the technicians that come to your home may not even be certified to do any of the work they’re doing. So be sure to have them show you their credentials. If they’re professionals, they should have it with them wherever they go just in case.
Another important thing to do is to make sure the company has a written guarantee. If they don’t have a written guarantee, they can say whatever they want to you over the phone and not follow through because it isn’t on paper. One more thing to look out for is to check if the company uses portables or a truck mount. Truck mount machines are what you’re looking for, as they are better in quality overall.
Carpet cleaners that try to take advantage of their potential customers should be avoided at all costs. When you pin point them, spread the message to your friends and family, as well as review sites on the Internet, such as Yelp. If you can, also report them to the BBB (Better Business Bureau).