The SoCal Steam Clean Guarantee
Guarantees are easy to write out, but a challenge to actually follow. Many carpet cleaning companies will present you with a guarantee and fail to live up to it. Our team of IICRC (Institute of Inspection, Cleaning, and Restoration Certification) educated technicians are completely dedicated to making sure your every expectation is at least met, if not exceeded. We stand by our work, and want to clean or restore your carpets the best that we possibly can! Our guarantee is that you’ll be satisfied with our services, our demeanor, our knowledge, and our customer service. This isn’t just a guarantee on a website or on paper, it’s a guarantee that we’ll bring to your door.
We promise to give you the best carpet cleaning experience that’s possible, and we’ll start by promptly arriving at your home. We understand that everyone has a schedule to follow, so we’ll get to your home or office right on the dot or earlier. From there we will examine your particular situation and gauge what we need to do to get your carpets/upholstery/hardwood floors/tile cleaned or restored. We’ll even tell you about the process before we start, so you know exactly what we’re doing before we do it. If you want us to pay attention to particular areas, we’ll add that to our game plan and attend to them accordingly.
Unlike other carpet cleaning companies, we promise that we will only advise you on what needs to be cleaned, and not try to up-sell any unnecessary services. We know how bothersome that can be, so we’ll only make recommendations for services that you need. Other companies will try to milk you for every penny your worth, but we pride ourselves in being an honest, trustworthy company and we’ll never put a blemish on that record. We’ll tell you what services you need, but you make the final call on what services you want from us.
True Satisfaction guaranteed:
The best: it’s what we strive for, it’s what we deliver, it’s what we use, and it’s what we are. The SoCal Steam Clean team is made up of proud, helpful workers that only know how to perform at the highest level, as the highest level is our standard. Our staff of technicians is a family, and we consider our clients our extended family.
If you are not satisfied with our work for any reason, please let us know, and we’ll be happy to re-clean any and all areas that you are not satisfied with! We understand that “the best” may vary from client to client, so if you think we under-performed in a certain area, we’ll keep working until you’re happy with the results. We would like to leave the job knowing that you are impressed with our work, and we’ll keep at it until we know you’re satisfied. Remember, we’re not satisfied until you’re satisfied.